Refund Policy
Refunds & Cancellations
Each project receives personal attention, and I want you to feel comfortable with your purchase. If you have a concern, please contact me within the timeframes below so we can discuss a solution.
Photo Book Design
You may cancel for a full refund before design work begins. Once work has started, any refund will reflect the portion of the service not yet completed. Completed design services are nonrefundable.
Please submit feedback within 7 calendar days of receiving your proof. If feedback you submitted is inadvertently overlooked, notify me within 3 calendar days of receiving the revised design. I’ll correct those items and provide an additional review at no charge.
Printing and shipping refunds are handled by the photo book provider under its own policies.
Home Organization
Please provide at least 48 hours’ notice to cancel or reschedule an appointment. With sufficient notice, payments may be refunded or applied to a future appointment.
For cancellations made less than 48 hours before an appointment, payment may be transferred once to a new appointment held within 60 days, subject to availability. Missed appointments without notice are nonrefundable. I understand emergencies happen; please contact me to discuss your circumstances.
Completed organizing services are nonrefundable. Please report any service concerns within two calendar days of your appointment.
Handmade & Custom Décor
Custom orders may be canceled for a full refund before materials are purchased or work begins. Please submit cancellation requests within 24 hours of placing your order; this window does not guarantee a full refund if materials have already been purchased or work has begun. Any partial refund will account for those costs and completed work.
Completed custom pieces are nonrefundable for a change of mind.
Every piece is made by hand, rather than mass-produced in a factory. Minor variations in pattern placement, finish, alignment, or texture may occur and are part of its handmade character. These small irregularities are not considered defects when they do not affect the item’s intended use.
Returns of Non-Custom Items
For non-custom purchases, contact me within 3 calendar days of receiving your item to request a return. Approved returns must be sent back within 7 calendar days of approval. Items must be unused and in their original condition.
Customers are responsible for return shipping and secure packaging. Original shipping charges are nonrefundable unless the return results from damage or an error on my part.
Damaged or Incorrect Items
Please report damaged or incorrect items within 2 calendar days of delivery or pickup. Include photos of the item and, when applicable, its packaging. Keep all packaging until the issue is resolved.
I’ll work with you to arrange an appropriate repair, replacement, or refund. The handmade variations described above do not include breakage, instability, or other problems that affect the item’s intended use.
Requesting & Receiving a Refund
Use the email address or phone number on this website to request or discuss your request.
Approved refunds will be issued within 10 business days of approval or receipt of an eligible returned item, whichever is later.